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Customer Reviews & Testimonials

Real experiences from our clients across NYC, New Jersey, Connecticut, and Pennsylvania. Read authentic reviews and share your own experience.

5
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4500+
Customer Reviews
94%
5-Star Reviews

All Customer Reviews

Real reviews from executives, corporations, and discerning travelers who trust True North VIP

James Richardson - True North VIP review

James Richardson

Managing Director

Been using them for 2 years now for client pickups and honestly can't imagine switching. Last week had a VIP client flying in from Dubai - driver showed up 20 mins early at JFK T4, had water bottles and WSJ ready, client texted me saying "who is this service?" Best compliment ever lol. They just GET IT when it comes to first impressions.

2 weeks ago Corporate Transportation
Posted on Google
Lisa Chen - True North VIP review

Lisa Chen

VP of Strategy

My Heathrow flight got delayed 3 hours (typical British Airways 🙄) and I completely forgot to call them. Get off the plane at JFK and there's a text: "We see your flight is delayed, your driver will be there at 11:45pm instead." Like... they were tracking it automatically?? I've used Uber Black, Blacklane, all of them. This is the only service that actually feels like they care about getting you home.

1 week ago Multi-Airport Service
Posted on Google
Marcus Johnson - True North VIP review

Marcus Johnson

Senior Partner

We book their hourly service for roadshow days (investor meetings, client visits etc). Did a full day last month - 8am pickup, 6 stops between Manhattan and Westchester, driver named Carlos was a legend. Knew every back route, had the car stocked with charging cables and even remembered my coffee order from the morning. Ended up being like $850 for 10 hours which honestly is fair when you factor in the stress it saves.

5 days ago Hourly & Airport Service
Posted on Google
Kevin Wu - True North VIP review

Kevin Wu

Founder & CEO

Our whole exec team uses them - I literally have their number saved as "Car - ALWAYS USE". Sometimes we book with 30 min notice (startup life đŸ¤ˇâ€â™‚ī¸) and they still come through. Had a 6am pickup to EWR last Tuesday, driver Michael was there at 5:50am. Also they do Connecticut runs which most services won't touch. Stamford meetings are so much easier now.

3 days ago Executive Travel
Posted on Google
Anthony Williams - True North VIP review

Anthony Williams

Investment Director

Use them weekly for LGA runs but last month we booked them for my daughter's wedding - wanted something special and they hooked us up with a vintage Rolls Royce that was STUNNING. My daughter cried (good tears lol). Same dispatcher (Jenny) handled both the wedding and my airport stuff. It's rare to find a company that can do both high-end events AND reliable daily transportation. Price was competitive too - got quotes from 3 other places and they were in the middle.

1 week ago Wedding & Corporate Service
Posted on Google
Catherine Sullivan - True North VIP review

Catherine Sullivan

Senior Director

Needed a Sprinter van for team offsite (8 people to a conference in Princeton). Called them same day and they made it happen. Van was CLEAN, driver Dave was professional, had aux cable for music. We've also used their sedans for individual airport runs. Honestly the fact they have both luxury sedans and passenger vans is clutch - one vendor for everything. Invoicing is clean too which our finance team loves.

4 days ago Business & Group Transportation
Posted on Google

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Reviews by Service Type

Find reviews specific to the type of transportation service you need

Airport Transfers

JFK, LGA, EWR and regional airports

4230 reviews

Corporate

Business meetings and executive transport

1 reviews

Hourly Service

Multiple stops and flexible scheduling

1 reviews

Special Events

Weddings, celebrations, and occasions

1 reviews

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