Terms & Conditions

Reservation Confirmation

All reservations must be confirmed in writing (email or through our booking system). Reservations are subject to vehicle and chauffeur availability. We recommend booking at least 24 hours in advance for preferred availability.

Wait Time Policy

• Airport Arrivals: 60 minutes complimentary wait time for domestic flights, 90 minutes for international flights
• Point-to-Point: 15 minutes complimentary wait time
• Hourly Service: Wait time included in service
• Additional Wait Time: Additional fees apply after complimentary period

Flight Tracking

For airport transfers, we provide complimentary flight tracking. Chauffeur arrival times are automatically adjusted based on actual flight arrival times. Clients must provide accurate flight information at time of booking.

Cancellation Policy

• 24+ hours: Full refund or credit
• 12-24 hours: 50% cancellation fee
• 2-12 hours: 75% cancellation fee
• Less than 2 hours: 100% cancellation fee

No-Show Policy

Clients who fail to appear for confirmed reservations will be charged the full service amount. A no-show occurs when the client is not available at the designated pickup location within the complimentary wait time period and has not contacted us to modify the reservation.

Weather and Emergency Cancellations

In cases of severe weather, natural disasters, or other emergencies that make safe transportation impossible, we may cancel services with full refund and no penalty to either party.

Acceptable Conduct

All passengers must conduct themselves respectfully and lawfully. The following behaviors are prohibited:

• Illegal drug use or excessive alcohol consumption
• Smoking in vehicles (including e-cigarettes)
• Threatening, abusive, or disrespectful behavior toward chauffeurs or other passengers
• Damage to vehicle interior or equipment
• Any illegal activity

Right to Refuse Service

We reserve the right to refuse service or terminate transportation for passengers who violate these conduct standards. No refund will be provided for services terminated due to passenger misconduct.

Safety Requirements

• All passengers must wear seatbelts when provided
• Children must use appropriate safety seats (available upon request)
• Passengers must follow chauffeur instructions regarding safety
• Maximum passenger capacity must not be exceeded

Luggage Limitations

• Luggage must fit within vehicle capacity and weight limits
• Oversized items require advance notice and appropriate vehicle selection
• Hazardous materials are strictly prohibited
• Sports equipment accepted with advance notification

Personal Belongings

Clients are responsible for their personal belongings at all times. While we will make reasonable efforts to return lost items, True North VIP is not liable for lost, stolen, or damaged personal property. We recommend securing valuables and keeping important items with you during transport.

Requirements

• Child seats must be requested at time of booking
• Specify child's age, weight, and height for proper seat selection
• Additional time required for proper installation
• Parents/guardians may provide their own seats if preferred

Accessibility Features

• Wheelchair-accessible vehicles with professional lift systems
• Trained chauffeurs for mobility assistance
• Service animals welcome at no additional charge
• Advance notice required for specialized accessibility needs

Payment Terms

• Payment required at time of service or within agreed terms
• Major credit cards, cash, and corporate accounts accepted
• Gratuities are appreciated but not mandatory
• Service charges may apply for special requests

Additional Charges

• Tolls: Passed through at cost
• Parking Fees: Client responsibility when chauffeur must park
• Airport/Facility Fees: Included in quoted price when applicable
• Fuel Surcharges: May apply during periods of significant fuel price increases

Taxes

All applicable federal, state, and local taxes will be added to service charges where required by law. Tax-exempt organizations must provide valid documentation.

Insurance Coverage

• Commercial general liability insurance
• Commercial automobile liability insurance
• Workers' compensation insurance
• Professional liability coverage

Limitation of Damages

In no event shall True North VIP's liability exceed the amount paid for the specific service in question. We are not liable for indirect, consequential, or incidental damages including but not limited to missed flights, meetings, or events.